Frequently Asked Questions
Got Questions? We've Got Answers!What is Jobpling?
Our website serves as an online working place for talented freelancers and clients seeking professional services in a variety of fields
What fees does Jobpling charge?
The "Flexible Rate Charge" (or FRC for short) is a rate that can fluctuate and is currently set at 8%.
How do I sign up?
Navigate to https://jobpling.com/signup fill in your details and create an account on our platform.
How does a freelancer work for clients?
A freelancer is a self-employed individual who offers their skills, expertise, and services to clients on a project-by-project basis.
What fees will I pay?
Cost for the service + 8% of the fee.
How do I post a project?
Create an account on our platform and get verified first. Now you are able to post a project on our platform.
How do I hire a freelancer directly for my project?
You can simply publish your project and after that, your project will be visible to others who registered as freelancers/sellers on our platform. IF your project matches with their skills they will surely interact with your project.
Why is my project rejected?
If your project did not approve, it means you didn’t provide the information correctly about your project. If you need additional support contact us via support@jobpling.com
What if a freelancer fails to complete my project?
If the freelancer fails or you are dissatisfied with the final results, You can leave your feedback on the order completion. However, if you need to remove your order it may take additional steps to complete the order cancel process.
What is the Milestone Payment System?
The Milestone Payment® System is like a roadmap for paying freelancers in a smart and organized way. Instead of paying a lump sum upfront, you divide the project into smaller steps, or "milestones." You pay for each milestone as it's completed, which keeps things fair and makes sure everyone's on the same page.
Why use a Milestone Payment?
Think of it as a win-win. For clients, you're in control of payments because you're only paying for work that's done and approved. For freelancers, it's reassuring because they know they'll get paid for the work they complete. It also breaks down a big project into manageable pieces, making everything more manageable.
How do I create a Milestone Payment?
It's not as complicated as it sounds! When you're setting up a project, you'll find a section where you can create milestones. Just describe what each milestone involves, set a due date, and specify how much you'll pay for that milestone. Once both you and the freelancer agree, the funds are locked in and ready for when the milestone is reached.
How do I release a Milestone Payment?
Releasing a payment is all about saying "good job" to the freelancer. You'll review what they've done for the milestone, and if you're happy with it, you can release the funds. Keep in mind that once you do this, it's final, so make sure you're satisfied before hitting that button.
How do I divide a Milestone Payment into parts?
Breaking things down is the name of the game here. You'll chop up your project into different milestones, each representing a part of the journey. Think about which parts are the most important and assign a fair amount of money to each milestone. It's like paying your way through a puzzle, one piece at a time.
How do I cancel a Milestone Payment?
If you ever find yourself in a situation where you need to hit the brakes, just talk it out with the freelancer. Communication is key. Let them know why you need to cancel, and if you both agree, the funds can be sent back to you. It's all about being fair and open with each other.
Can I make an advance payment to a freelancer?
Yes, you can give freelancers a little boost at the start. It's like saying, "Hey, let's get this party started!" Just keep in mind that this involves trust, so it's a good idea to only do this on platforms you trust or when you've got a good rapport with the freelancer.
How can I view my financial statements?
Please log in to your account first and navigate the transaction page, or use jobpling.com/transaction to navigate the transaction page.
How can I export my financial statements?
If you need your financial statement, please contact us by using support@jobpling.com, Or you can use an export option on the transaction page.
How do I rate and write a review for a client?
You can leave a seller rating feedback upon the order completion.
What is the Completion Rate?
Rate of the order completion, as a seller/service provider on the Jobpling platform.
How can I create an invoice for an external client?
You cannot create invoices manually for your client, We create order invoices automatically.
Who can I message?
If you are a client You can contact your service provider via chat, On the other side if you signed up as a seller/service provider on our platform you can contact your clients via chat.
How can I become a service provider?
To become a service provider register on our website as a seller.
What are the requirements to become a service provider?
You need to be verified for both sides to work on our platform.
How do I edit my Profile?
Navigate the profile settings page by clicking on your profile icon on the top right corner of our platform and select “Account Settings”, Or use the jobpling.com/account-setting link to navigate the Account Settings page.
Jobpling Freelance Marketplace is your ultimate online platform to connect, collaborate, and conquer the world of remote work.